Dear Team,
We are preparing for an important milestone in De Havilland Canada’s systems transformation. On November 1, 2025, we will be transitioning to our new and enhanced IFS Enterprise Resource Planning (ERP) system. This upgrade will deliver improved efficiencies across our operations and connect our amalgamated companies into one unified system.
We are Prepared and Ready
Over the past months, employees across the organization have completed training sessions to prepare for this change. The system has been thoroughly vetted and is ready to meet our operational needs. This ensures that we are not only ready for the cutover, but that we are also positioned to benefit from stronger integration and streamlined processes across all of De Havilland Canada.
We recognize that change takes time. There will be some work as we get used to new processes, and it is likely we will encounter a few challenges during the initial rollout. That said, our transition is on track, our teams are ready, and this important step is already well underway.
Customers and Suppliers are receiving the attached information starting today.
Transition Schedule
- For DHC staff: The system cutover will impact teams that use Visual 7, Visual 9 and IFS Apps 10, and those groups are involved in the IFS transformation project.
- What’s not impacted: There will be no changes to regular business applications (windows, email, SharePoint, Dayforce, internet etc.)
- The Customer Portal: The customer portal will be offline for a short period, likely beginning October 31 at 12:01 AM and is scheduled to conclude November 1 at 8:00 AM (approx. 10 hours, but details will be confirmed closer to the date).
- Temporary Outages: Intermittent disruptions to the customer and supplier portal may continue through November 7 as final adjustments are made.
DHC Impacts
Key Milestone Events & Contingencies for Customers and Supplies
- Internal DHC impacts: With the system Cutover: Visual 7, Visual 9 and IFS Apps 10, and IFS cloud will be read-only during the cutover period.
- The Customer Portal will have interim outages during the cutover window. A maintenance splash page will provide access to essential ARFF (Aircraft Rescue and Fire Fighting) information.
- For Suppliers: They will see a name change for orders placed previously submitted by Longview Aviation Germany GmbH or Longview Aviation USA Limited LLC will come from De Havilland Aircraft of Canada Limited.
- The 24/7 Customer Response Centre will remain fully operational to manage customer inquiries and AOG parts requests.
- Manual processes are in place to handle AOGs and critical orders.
Employee Actions & Support
- If your role involves customer interactions, there will be FAQs developed to help answer questions they may have.
- For Purchase Orders with delivery dates between October 30 – November 4, suppliers have been asked to ship in advance. Please coordinate closely with your procurement contacts.
- If challenges arise, escalate promptly to your manager or the ERP transition team.
Key Contact Information for customers and suppliers
- Technical Support & Parts (direct): +1-647-277-5820
- Toll-Free (North America): 1-855-310-1013
- For internal assistance, please reach out to your IFS Business Owner or area Business Leader
This is a major step forward in unifying and modernizing our operations. While we expect some learning and adjustments in the early days, we are confident that this upgrade will strengthen our business and improve how we work together.
Most importantly, thank you for your patience, adaptability, and commitment throughout this process. Your effort in completing training, preparing your teams, and staying flexible during the transition makes all the difference. Together, we will ensure this transition is a success.
Sandra Howell
Vice-President, Corporate Operations and Programs
Team: Announcements