We continue to chart our course through this period of transformation at De Havilland Canada. I am appreciative of the values that guide us — Grit, Respect, Accountability, Appreciation, and Courage. Today, I am excited to introduce our sixth and final core value: Empathy.
At De Havilland Canada, we believe empathy is not simply about understanding others — it’s about connecting with those around us. It’s the ability to listen with intention, to see and to respond with compassion and care.
Empathy creates a workplace where we understand and share the feelings and perspectives of employees. Listening to and acknowledging team members’ emotions, challenges, and experiences. It fosters a supportive work environment where we all feel valued and understood — increasing trust, improving communication, morale, and enhancing our teamwork, ultimately contributing to a more positive and productive workplace culture.
Here are some behaviors that demonstrate empathy:
- Care for and support team members, understanding that they are people first
- Listen without jumping to conclusions, criticizing, or imposing our own opinions
- Suspend judgment and remain open to others’ experiences and emotions
- Demonstrate compassion and sensitivity in addressing customer issues
- Appreciate and anticipate our team members’ needs and preferences, understanding the impact of your actions or inaction
What empathy is not:
- Feeling sorry for others
- Allowing others to avoid their accountabilities or not perform their work
- Taking on others’ problems or issues, acting as a counselor or providing advice in personal areas
Thank you for embracing empathy in your daily work. Your compassion and care make a difference and help shape the culture we’re proud to be part of.
Team: News